FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

• We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient transactions.

2. Do you ship internationally?

• No, we only ship within Australia.

3. What is your return policy?

• We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 28 days for a refund or exchange. Please refer to our Returns & Exchanges Policy for full details and instructions.

4. How can I track my order?

• Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online through our shipping carrier's website.

5. Are your products covered by warranty?

• Yes, most of our products come with a manufacturer's warranty against defects in materials and workmanship. Warranty coverage varies by product, so please check the individual product page or contact us for more information.

6. Can I cancel or modify my order after it has been placed?

• We process orders quickly to ensure prompt delivery, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be cancelled or modified, but you may be able to return it upon receipt.